Privacy Policy

Lung Ha Theatre Company is fully committed to protecting the information we gather. We understand that your information is important to you. We have developed this privacy policy to give you all the details you need about what data we request, how we process that data and how we protect it. This policy is effective as of May 2026. We will update it as and when required so we recommend you check this page regularly. 

Please email info@lungha.com with any questions or concerns you might have about the Privacy Policy. 

Our website address is: https://www.lungha.com (hereinafter: “the website”) 

  1. Visitors to our Website  

When someone visits the website we use a third party service, Google Analytics, a web analytics service provided by Google, Inc. to collect standard internet log information and details of visitor behaviour patterns.  This information is only processed in a way which does not identify anyone.  We do this for the following:  

  • to find out the number of visitors to the various parts of the site 
  • to compile reports for our stakeholders (e.g. Creative Scotland) 
  • to help us improve the website to ensure that content is presented in the most effective manner for you and for your device  
  • as part of our commitment to keep our website safe and secure  
  1. Cookies  

Our website, https://www.lungha.com uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website. For the full cookies policy, please see: https://www.lungha.com/cookie-policy-uk/  

  1. Freelance Artists & Professionals  

For the purposes of administration, it is necessary for us to hold certain personal data about the freelance artists and creative professionals we contract with.  Any personal information we hold about the artists and professionals we work with will only be held for so long as necessary, unless we are required to hold this information for longer in order to comply with the law (e.g. to comply with Disclosure Scotland).  

  1. Storage & Security 

a. Data retention  

    1. We use Office 365 and mailchimp, Xero as in house systems, and adhere to their respective privacy policies (i.e. employee, financial, participants) as per GDPR and relevant guidance (i.e. Charities SORP, HMRC) 
    1. Contact form data – Archived entries received via our Contact Form on this website will be automatically deleted every six months.

    b. Mailing list/subscribers 

    We use a marketing platform called MailChimp to share news with our subscribers. We only share these emails with users who have actively chosen to receive information from us, i.e. have provided us with their first and last name and email address. MailChimp offers statistical information about clicks and opening of the email to help us monitor and improve our performance. You can remove yourself from our mailing list at any point by clicking the unsubscribe link at the bottom of any of our emails, or by emailing info@lungha.com.  

    We do not trade or share this information with other organisations. 

    1. Sharing Data 

    On a regular basis Lung Ha Theatre Company is required, by statutory agreement, to share statistical data with certain key funders, e.g. Creative Scotland.  All the statistical data shared with partners is done so anonymously. 

    Shared data can include information in regard to audiences’ numbers and their demographics. 

    1. Safeguarding  

    In certain circumstances, we may need to collect, use, and share personal information in order to protect individuals from harm, abuse, or neglect. This may include sensitive personal data (also known as “special category data”) where necessary. 

    a. How we use safeguarding information 

      We may process personal information for safeguarding purposes in order to: 

      • Identify and respond to concerns about the safety or wellbeing of a participant 
      • Assess risk and protect individuals from harm 
      • Record and investigate safeguarding incidents or allegations 
      • Support individuals in accessing appropriate care, support, or emergency services 

      b. Lawful basis for processing 

        We process safeguarding-related information where it is necessary to: 

        • Comply with our legal obligations (e.g. safeguarding duties) 
        • Protect the vital interests of an individual (where there is a risk of serious harm) 
        • Carry out our responsibilities as per our charitable purpose 
        • Where special category data is involved, we rely on additional lawful grounds such as safeguarding of individuals at risk. 

        c. Sharing information 

          We may share personal information with relevant organisations where necessary to safeguard individuals. This may include: 

          • Local authorities and safeguarding boards 
          • Health and social care professionals 
          • The police or emergency services 
          • Regulatory bodies 

          We will only share information on a need-to-know basis and where it is lawful, appropriate and proportionate to do so. 

          Data Retention Policy for contact form data

          Archived entries received via our Contact Form on this website will be automatically deleted every six months.